Digitisation and efficiency in
tailored financial services.

An investment thesis. Australia holds one of the largest retirement savings pools in the world, and most Australians still cannot get advice on it.

Fortitude Investment Partners  ·  December 2024

Overview

Australia has one of the largest retirement capital systems of any country in the world. On its own, the Australian superannuation system is the fourth largest savings pool in the world, with $3.9 trillion under management.1 Despite this, Australians are largely not receiving high-quality personal financial advice, as the cost and accessibility of unique, tailored financial advice and associated reporting requirements make it complex for a large portion of the market. Only around 11% of Australian households receive annual personal financial advice.2

Some investors who are seeking a more personally tailored approach to portfolio construction and allocation consider Self-Managed Super Funds (SMSFs). As of 2024, only around 5% of Australia’s population is a member of an SMSF,3 despite their ability to enable investment strategies more tailored to the uniqueness of individual circumstances.

SMSFs have historically been costly and complex to manage, and investors have been reticent to actively participate in their management. Recent enhancements in technology are enabling more automated investment decisions, reporting and auditing for SMSFs and other investment vehicles in Australia. Fortitude believes organisations facilitating this increase in efficiency of advice and reporting will enhance the proportion of investors who can access more tailored investment strategies through SMSFs and similar.

Assets of superannuation entities
Chart 1. Assets of superannuation entities. Source: APRA, Quarterly Superannuation Performance Statistics, September 2024.
This presents significant opportunities for an investor like Fortitude.

Lack of access to personal financial advice in Australia

The Royal Commission into Misconduct in the Banking, Superannuation and Financial Services Industry has resulted in a range of changes to the financial planning and wealth management industry. These changes include additional education requirements and changes to fee models. Large banks have exited the market prior to and during the Royal Commission given these points and pressure on investments required for new platforms and challenges to vertical integration. Significant numbers of practitioners have also left the market, with the number of registered financial advisers in Australia having declined through to 2023.

Number of financial advisers in the market
Chart 2. Number of financial advisers in the market. Source: Adviser Ratings, Australian Financial Advice Landscape.

Without change, this is expected to continue driving increased participation in industry superannuation funds, as has occurred over the last five years. The mega funds have taken an increasing share of assets under management over the period, noting some of this consolidation has been driven by mergers and acquisitions.

Assets under management of mega funds
Chart 3. Assets under management of mega funds. Source: KPMG Super Insights Report 2024.

Technology is driving efficiency

Fortitude identifies interesting investment opportunities within these dynamics.

Technology to enable efficiency of access. Technology can be used to enable more efficient allocations of portfolios, whilst enhancing reporting, auditing and compliance requirements. This is expected to lower costs of access, further increasing access to the above.

Removal of scale players, and therefore the opportunity to build scale in financial planning and wealth management. The industry has seen the removal of slow moving, large, often conflicted, legacy providers such as banks in the provision of financial advice. The industry is now more fragmented, with a large number of smaller providers of financial advice, despite the increasing benefits of scale of practices in uses of technology and profitability.

Tailored advice and product requirements. The proliferation of different types of advice requirements and the requirement for advice to be more personalised and tailored to each investor’s requirements. New, often unique products are becoming more available, often outside of large superannuation funds, which may be more applicable to the uniqueness of investor circumstances.

The early signs that investors are prioritising unique and tailored financial advice, allocations and compliance through SMSFs has been seen in a recent uplift in SMSFs.

Total number of self-managed super funds
Chart 4. Total number of SMSFs. Source: data.gov.au, Self Managed Superannuation Funds.

Each of these themes is considered in detail, with particular focus on niche areas often overlooked by others, which represent the most compelling investment opportunities. Recent regulations are also seeking to enhance access to financial advice by removing red tape and expanding access to retirement income,4 which is assessed as positive to these themes.

Technology to enable efficiency of access

Given the costs incurred to manage an SMSF, trust, company or similar vehicle, technology advancements are being created to reduce the implementation, transactional and compliance burden. Considerable opportunities exist in niche areas.

Live links between banking platforms and reporting programs enable more efficient reporting. This provides opportunities for enhanced reporting and insights, and various technology-enabled service providers enhance this efficiency.

Annual auditing requirements for an SMSF in Australia have historically been costly. Given the relative consistency of the audit enquiries, innovative businesses are developing technology-enabled compliance and assurance reviews. This niche lends itself to dominant providers given efficiency and the market niche.

The older, larger participants often have legacy systems that make it much harder for them to adapt and innovate, paving the way for new market entrants to take share with a superior value proposition.

Removal of scale players, and the opportunity to build scale

Several consolidators have emerged in wealth management and financial planning, driven by the following dynamics.

Superior margins in larger practices. In large practices, profit per owner is on average $809,163 as compared to $252,969 for smaller practices.5 These often have higher confidence to recruit and train support staff, with 1.8 support staff per adviser as compared to 1.5 support staff in smaller firms.5

Opportunities for consolidation. Almost 45% of financial planning firms in Australia generate less than $500k in revenue, with around 70% being single principal,6 often with limited succession plans.

Possible return of the banks. Despite banks having exited for the time being, there is a likelihood that they will return in the next five years or so.7 Large financial institutions in Australia have moved in and out of financial advice several times over the past 50 years. This may mean different approaches for different participants. Building a high-quality consolidator in financial planning with superior technology and margins will become interesting for banks and other consolidators in four to five years’ time.

Tailored advice and product requirements

Generational change in Australia in the next twenty years or so is expected to transition considerable wealth from baby boomers, who have in large part generated material wealth from property accumulation in Australia, to generations X, Y and Z. Younger individuals have typically been less likely to receive financial advice given they have less wealth to justify the investment in appropriate advice.8 This may change as they inherit proceeds from the baby boomers.

Younger investors are more interested in investing in ESG-forward investment products, as they seek to have their capital make a positive impact.8 New products are being created, which are often more complicated to access through mega fund platforms.

ESG investing generation gap
Chart 5. ESG investing generation gap. Source: Stanford Graduate School of Business.

Risks and challenges

While the industry dynamics and emerging technologies in tailored financial services present significant opportunities, there are also inherent risks and challenges that need to be considered. These include regulatory uncertainties, policy changes, technological risks, and market volatility. Additionally, the innovation response by mega funds may pose challenges for certain industries and strategies.

Underwriting risk and opportunities to create value within the tailored financial services segment involves all the usual due diligence considerations. But experience suggests that it also requires paying extra attention to several critical factors.

Regulatory risk. Regulation or policy changes, including changes to the delivery of financial advice and ongoing compliance, have and are likely to continue to occur.

Market risk. New players and competitors will be drawn to lucrative opportunities, increasing competition. Fortitude is not the only investor seeking exposure to this thematic; value exists in moving quickly to capitalise on market trends, focusing on the niches with market leaders.

Technology risk. Impact and disruption from technology improvements, and how likely those impacts are.

Opportunities to invest

Fortitude Investment Partners believes that tailored financial services is an attractive thematic in which to invest. The firm is well placed to look at opportunities that exist well beyond the scope of traditional large lenders and platforms that have attracted the most attention.

The firm has an established operating partner network with significant experience across the financial services industry, more than ten years’ experience investing in the lower mid-market private equity market, and has investigated more than 100 businesses across the tailored financial services thematic.

References

1. Organisation for Economic Cooperation and Development, OECD Pension Markets in Focus: Preliminary 2022 Data, September 2023, p225; and World Development Indicators database, World Bank, 1 July 2023.
2. NGM Consulting.
3. Australian Taxation Office, via Superguide.
4. Ashurst, Treasury releases roadmap for financial advice reform package.
5. Macquarie AFS Benchmarking Report, 2023.
6. Business Health, Australia.
7. Investor Daily, NAB contemplates return to financial advice arena amid proposed changes; and Money Management, Expect digital advice to prompt return of banks.
8. Stanford Graduate School of Business, The ESG generation gap: millennials and boomers split on their investing goals.

← All insights

Prototype  ·  Fortitude v1.6.0